Key Responsibilities:
1. Branch Operations Management
Oversee daily branch activities to ensure smooth and efficient operations. Implement and enforce company policies, procedures, and compliance requirements. Manage resources effectively to meet operational goals.
2. Sales and Business Development
Develop strategies to achieve branch sales targets and profitability goals. Identify business opportunities and potential markets to expand client base. Promote products and services to meet customer needs and grow revenue.
3. Team Leadership and Development
Supervise, train, and mentor branch staff to improve performance and service quality. Set clear performance objectives and regularly evaluate staff performance. Foster a positive and productive work environment.
4. Customer Service and Relationship Management
Ensure high-quality customer service is consistently delivered. Address and resolve customer concerns promptly and effectively. Build and maintain strong client relationships to encourage loyalty and repeat business.
5. Financial and Administrative Control
Monitor branch expenses and ensure adherence to budget. Safeguard branch assets and ensure accurate recordkeeping. Prepare and submit required reports to senior management.
6. Compliance and Risk Management
Ensure branch operations comply with regulatory requirements and company standards. Identify risks and implement measures to mitigate them. Conduct regular audits or checks to maintain operational integrity